Veluwe Hotel Stakenberg respects the privacy of visitors to its site. We ensure that the information you provide is treated confidentially.

When you visit our website...
You can visit our website without providing us with any information about yourself. There are situations where we do request information from you, for example to correspond with you or to process your booking. If you wish, we will inform you of our latest and most attractive offers via our e-mail service.

How do we use your personal data?
We will always let you know what we need your personal information for and how we use it. Veluwe Hotel Stakenberg will under no circumstances make this information available to third parties without your express permission, except:

• To third parties engaged for your stay, such as our accommodation providers;

• If Veluwe Hotel Stakenberg is legally obliged to do so;

• if this is necessary to protect the rights of the user of Veluwe Hotel Stakenberg services or to protect the rights of Veluwe Hotel Stakenberg itself.
  

How does Veluwe Hotel Stakenberg handle the data of my stay?
If you book a stay through our site, this data is only used to handle your reservation as optimally as possible and to get an idea of any additional requirements you may have. This information helps us to better adapt the site and the product range to your needs.

How does Veluwe Hotel Stakenberg handle data in contests and promotions?
If you respond to a contest or promotion, we ask for your name, address and e-mail information. These data are used to execute the promotion, to notify the prize winners of their prize and to measure the response to the promotion.

How does Veluwe Hotel Stakenberg handle security and quality?
We protect the quality and integrity of your personal information by taking appropriate technical and organizational measures. This also means that we will always comply with your request to correct any inaccuracies in your personal information as quickly as possible.

We collect and record your data so that we can offer you the best possible service and process your booking. On request, we will inform you about our latest and most attractive offers via our e-mail service. We handle your data with the utmost care. We do not pass on your data to third parties under any circumstances. The data you provide when booking a trip or subscribing to our newsletter is stored securely in our database. If you wish to unsubscribe from our e-mail service, you can do so easily from within the newsletter.

How long we keep personal data

Veluwe Hotel Stakenberg does not retain your personal information any longer than is strictly necessary to fulfil the purposes for which your information is collected. We apply the following retention periods for the following (categories) of personal details:

- Personalia > Retention period 5 years> Reason for repeat visit

- Address > Retention period 5 years > Reason for repeat visits

- Telephone number > Retention period 5 years > Reason for repeat visit

- e-mail address > Retention period 5 years > Reason for repeat visits

- Nationality > Retention period 5 years> Reason Central Bureau of Statistics

- Legitimation number> Retention period 5 years> if requested by government agencies such as the police.

Sharing of personal data with third parties

Veluwe Hotel Stakenberg only shares with third parties and only if this is necessary for the execution of our agreement with you or to comply with a statutory obligation.

Cookies, or similar technologies, that we use

Veluwe Hotel Stakenberg uses only technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical functioning of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. They also enable us to optimise our website. You can unsubscribe from cookies by configuring your internet browser in such a way that it no longer saves any cookies. In addition, you can delete all information previously stored using your browser settings.

Viewing, modifying or deleting data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your personal data by Veluwe Hotel Stakenberg and you have the right to data portability. This means that you can request us to send the personal data we hold about you in a computer file to you or another organization named by you. You can send a request for inspection, correction, deletion, data transfer of your personal data or a request to withdraw your consent or objection to the processing of your personal data to hotel@stakenberg.nl. To make sure that the request for inspection is made by you, we ask you to send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine-readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. Veluwe Hotel Stakenberg would also like to inform you that you have the opportunity to submit a complaint to the national supervisory authority, the Authority for Personal Data. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How do we secure personal data?

Veluwe Hotel Stakenberg takes the protection of your information seriously and takes appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. If you have the impression that your information is not properly secured or there are indications of abuse, please contact us at hotel@stakenberg.nl.